Retail Operations Lead
About the Role
ShopSmart Retail is looking for a Retail Operations Lead to drive store performance, shift execution, and service consistency across regional outlets.
Core Responsibilities
- check_circle Coach store supervisors and enforce operating standards.
- check_circle Monitor sales, shrinkage, and service KPIs.
- check_circle Coordinate staffing plans and store support requirements.
- check_circle Escalate operational risks and turnaround plans.
Technical Requirements
- verified 4+ years in retail operations or store leadership.
- verified Strong people management skills.
- verified Comfort with retail metrics and reporting.
- verified Able to travel across the region when needed.
Benefits & Perks
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Performance incentives
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Travel allowance
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Medical aid
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Leadership development
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