Role overview
About the role
Provide responsive technical support across Microsoft 365, end-user devices, networks, and business applications.
What you will do
- checkResolve service desk tickets within agreed service levels.
- checkConfigure devices, accounts, and Microsoft 365 services.
- checkDiagnose endpoint and network issues.
- checkMaintain accurate support notes and knowledge articles.
What you will bring
- verified3+ years in business IT support.
- verifiedWorking knowledge of Microsoft 365 and Windows environments.
- verifiedUnderstanding of TCP/IP, Wi-Fi, and endpoint security.
- verifiedProfessional client communication and prioritisation skills.